This privacy policy sets out how Richoux Langham Place Ltd (owner and operator of Richoux), Company Registration Number 16468583, uses and protects any information that you give Richoux when you use this website or our digital ordering services provided via Toast, our authorised data processing partner.

If you have any requests concerning your personal information or any queries regarding these practices, please contact us at enquiries@richoux.co.uk.
 

INFORMATION COLLECTED:

We collect information from visitors to this website through the use of online forms/email hyperlinks and every time you email us your details. We also collect information about the transactions you undertake through this site and our affiliated platforms, including Toast.

We collect additional information automatically about your visit to our website. Please see our cookies policy for more details.
 

In addition, when you use our digital services—such as placing an order online, joining a waitlist, making a reservation, participating in a loyalty programme, or engaging in feedback—Toast, our digital service provider, may collect personal data on our behalf. This may include:

● Your name
● Contact details such as your phone number and email
● Your address and location information
● Payment information (e.g., card brand, number, expiry, security code)
● Order history and transaction details
● Date of birth (if provided)
● Account or loyalty programme details
● Dining preferences, special requests, or dietary requirements
● Feedback related to your Richoux experience
● Vehicle details (for pickup services)
 

Toast processes this data solely to provide ordering, payment, reservation and guest engagement services for Richoux. In some cases, data such as payment details or loyalty activity may be associated with your profile for future service personalisation.

Where health-related information (e.g., allergies or dietary restrictions) is voluntarily provided, you explicitly consent to our use of this data for the purpose of improving your dining experience.
 

USE OF PERSONAL INFORMATION:

We process personal information collected via this website and via Toast for the purposes of:
● Providing and personalising our services
● Processing orders, payments, reservations, or loyalty redemptions
● Dealing with enquiries and requests
● Sending relevant service communications or confirmations
● Maintaining information as a reference tool or general resource
 

DATA CAPTURE FORMS & MARKETING:

We will send you information according to the preferences you submitted via our data capture forms or Toast digital ordering account. If you would like to change these preferences, please email us at enquiries@richoux.co.uk.

Where you have given explicit consent, we may send you marketing communications about products, services, offers or experiences we think may interest you. This may be by email, SMS, or digital platforms, in line with UK privacy and e-marketing rules (PECR and UK GDPR).

You can withdraw your consent or opt out at any time using the unsubscribe link in our emails or by contacting us directly. We will never send you unsolicited marketing unless we have a lawful basis to do so, and we will always respect your communication preferences.
 

AFFILIATE AND DATA PROCESSING PARTNER: TOAST

Toast, Inc. is our authorised data processing partner and platform provider for online ordering, reservations, payments, loyalty, and guest feedback. As such, Toast collects and processes data on behalf of Richoux to deliver and improve guest services. Toast acts under our instructions and in compliance with UK data protection law. Their systems are secure, and any transfers of data are subject to appropriate safeguards.
 

DISCLOSURES:

We will only disclose data to:
● Companies within our group
● Trusted service providers and partners such as Toast, acting strictly under our direction
● Business successors or acquirers, in the event of a sale or restructure
● Regulators or law enforcement bodies where legally required

We do not sell or share personal data with unrelated third parties for their own marketing.

OTHER WEBSITES:

Our website or platforms may contain links to other websites not operated by Richoux. If you access third-party services, please review their privacy policies separately.

SUBJECT ACCESS REQUESTS:

You have the right to see what personal data we hold about you. To request a copy, please contact enquiries@richoux.co.uk.

INTERNATIONAL TRANSFERS:

Toast and other service partners may process data outside of the UK/EEA. In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), to protect your data. By using our services, you acknowledge and agree to this form of data transfer, consistent with UK data protection requirements.

AMENDMENTS:

This privacy policy is subject to periodic updates. This version was last updated in July 2025.